Review 2023: Features, Pros & Cons (2023)

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. At a Glance

Free planYes
Paid plans start at$24 per month (minimum three seats), paid annually
Pipeline managementYes
Analytics toolsYes
Third-party integrationsYes
Mobile and desktop appYes
Custom dashboardsYes
Document libraryYes
Email marketingYes
Multicurrency supportYes
GetApp rating4.6/5 stars (2,724 reviews)
G2 rating4.7/5 stars (6,227 reviews)
TrustRadius rating8.6/10 stars (2,555 reviews)

What Is is a cloud-based work management platform that helps businesses automate their workflows and manage their projects, tasks and resources in one place. The beauty of lies in its flexibility—you can use it for any type of workflow, whether it’s project management, customer relationship management (CRM), software development or human resources.

The company was founded in 2012 with the aim of making work collaboration easier for teams. Since then, has expanded rapidly and now has over 152,000 paying customers and made its IPO in 2021 (NASDAQ: MNDY). has an intuitive and modern spreadsheet-like interface that is super easy to understand, even for first-time users. Review 2023: Features, Pros & Cons (1)

Its basic features such as file storage, activity log, embedded documents and integrated mobile apps are available for all plans, free or paid. As your team expands and your needs grow, you can opt for higher plans that have more features for:

  • Team collaboration
  • Views and reporting
  • Customer support
  • Security and privacy
  • Administration and control
  • Reporting and analytics

What Is Used For?

As we mentioned before, is an extremely versatile platform that can be used for a variety of workflows, including:

  • Project management: You can use to plan and track your projects, set deadlines, assign tasks and resources, monitor progress and track metrics.
  • Customer relationship management (CRM):’s CRM features help you track your leads and customers, manage your sales pipeline and close more deals.
  • Software development:’s development tools help software teams to plan and track their sprints, manage their backlogs, collaborate on code and deploy their applications.
  • Human resources:’s HR features help businesses to onboard new employees, manage employee records, monitor performance and implement training programs.

Featured Partners Features

Project Management Features offers a comprehensive set of project management features to help businesses plan, track and execute their projects. Some of the key features include:

  • Project planning: You can use to create project plans, set deadlines, assign tasks and resources, and track progress.
  • Project tracking:’s project tracking features help you track metrics, such as project budget, burn rate and project velocity.
  • Project reporting:’s reporting tools give you visibility into your projects and help you identify issues and risks.
  • Project templates: comes with a library of project templates that you can use to jump-start your projects.

CRM Features’s CRM features help businesses track their leads and customers, manage their sales pipeline and close more deals. Some of these features include:

  • Lead management: You can use to track your leads, assign them to sales reps and monitor their progress through the sales pipeline.
  • Contact management:’s contact management features help you track your customers and manage their contact information and communication history.
  • Deal management: Keep your deals organized, set deadlines and monitor your sales process with’s deal management features.
  • Reporting and analytics:’s reporting and analytics tools give you visibility into your sales pipeline and help you identify trends and opportunities.
  • Development tools:’s development tools streamline a software team’s sprint planning and backlog management, while also facilitating code collaboration and application deployment. has a wide range of templates dedicated to different sales and CRM workflows. You can use them to create your own sales pipeline boards or you can build one from scratch. So, if you use for CRM, you might not need to switch to stand-alone platforms such as Salesforce or Pipedrive.

Content Marketing Features’s content marketing features help businesses plan, track and execute their content marketing campaigns. Some of the key features include:

  • Content planning: You can use to plan your content calendar, assign tasks and deadlines and track progress.
  • Content creation: Team members can share their content for review and approval. Once approved, move the piece to the next step in the content pipeline.
  • Content curation: Teammates can share links and add comments to help you curate the best content for your campaigns.
(Video) Review - Top Features, Pros & Cons, and Alternatives Pricing

FeaturesIndividual PlanBasic PlanStandard PlanPro PlanEnterprise Plan
Price per seat per month*Free$9$12$20Custom
Number of seatsUp to twoPay per seatPay per seatPay per seatPay per seat
Unlimited docs
Unlimited free viewers-
Unlimited items-
Automations and integrations--250 actions per month25,000 actions per month250,000 actions per month
Guest access--
Timeline, calendar and Gantt views--
Chart view---
Time tracking---
Formula and dependency column---
Multilevel permissions----
Tailored onboarding----
Support typeNonePrioritized customer supportPrioritized customer supportPrioritized customer supportPremium support
*Must pay for at least three seats for any paid plans’s pricing is unique in the sense that the cost is ultimately based on the number of seats you need in addition to the plan you choose. The minimum team size for paid plans is three seats. While this won’t be a problem for most established teams, this could put the platform out of reach for smaller startups. While there is a limited free version available for up to two seats, smaller outfits might want to look at other project management and CRM platforms on the market.

Basic Plan

The Basic plan starts at $24 per month, billed annually for a minimum of three users (month-to-month options are available for all plans at a higher rate). It offers 5GB of file storage, prioritized customer support and a dashboard based on just one single board. This plan is limited in its features, but could be a good starting point for teams that don’t quite know exactly what they want out of the platform just yet.

Standard Plan’s Standard plan is the company’s most popular offering and starts at $30 per month, billed annually for a minimum of three users.

This is the plan where starts showing off its true potential, as it comes with features including Gantt chart view, calendar view, automations and integrations, guest access for external collaboration and a dashboard that can combine up to five different boards. The storage space is also increased to 20GB.

Pro Plan

The company’s Pro plan starts at $48 per month for three seats, billed annually. For this price, you get private boards and docs, chart views, formula columns, dependency columns, more automations and integrations and a dashboard that can combine up to ten different boards. This could be an ideal fit for experienced users who find that they’ve grown out of the Standard tier.

Enterprise Plan

As with many software platforms,’s Enterprise plan uses custom pricing and includes all the features provided by, so you’ll need to get in touch with the company’s sales team for a quote. The plan includes premium support, enterprise-scale automation and integration, enterprise-scale security and governance, advanced reporting and analytics, tailored onboarding, multilevel permissions and a dashboard that combines up to 50 boards.
It also promises 99.9% uptime in its Service-Level Agreement (SLA). Customer Service and Support customer support is available 24/7 via web form. Its support page directs you to self-help articles within its knowledge base, and if you still can’t find your answer, it gives you the form to submit your question. If you have an Enterprise plan, you’re given a customer success manager. And when you pay for 25 or more users on a yearly plan, you get tailored onboarding. Otherwise, attend any of the daily webinars to get to know’s features.

(Video) Review 2023 | PM Software Analyst's Pros/Cons [1/3] Security adheres to strict security standards, including multiple ISO protocols, HIPAA, SOC 1 Type II, SOC 2 Type II, Soc 3, OWASP Top 10 framework, GDPR and Cloud Security Alliance’s best practices. It encrypts your data with AES-256 (or better), and traffic is encrypted with, at minimum, TLS 1.2. maintains multiple defense layers, such as firewalls, DDoS mitigation, rate limiting, NIDS sensors, advanced routing configuration and logging of network traffic. It also does vulnerability assessments, end-to-end testing, unit testing and static code analysis to ensure the application remains secure. Pros and Cons


In addition to a knowledge base and 24/7 live customer support, also has daily live webinars for all plans. These webinars dive deeper into more complex features to help your team get the most out of the software. The recordings of these live webinars are also available so that you can watch them at your convenience.

Each task has a conversation panel that you can use to discuss work with your team members. This helps you keep all your discussions pertaining to a task in the same place.

Cons pricing is not per user but in groups of seats. The minimum user count is three. This per-group pricing can prove expensive for businesses with team sizes smaller than the maximum number of users in that tier. For example, if your team has 35 members, you will still need to pay for 40 users. Or, if you have eight members, you will actually be paying for ten users.

Each plan also limits the number of actions between two integrated apps per month. For instance, a Standard plan allows for 250 actions per month while a Pro plan allows 25,000 actions per month.

Top CRM Alternatives

monday.comHubSpot CRMZendeskPipedrive
Forbes Advisor rating Review 2023: Features, Pros & Cons (2) Review 2023: Features, Pros & Cons (3) Review 2023: Features, Pros & Cons (4) Review 2023: Features, Pros & Cons (5)

Forever free plan availableYesYesNoNo
Timeline viewsYesYesYesYes
Paid plan starting price$24 per month, billed annually for three seats$45 per month, billed annually for two seats$19 per month, billed annually$14.90 per month, billed annually
SupportKnowledge base, 24/7 customer support, daily live webinarsEmail, chat, knowledge base, community forumEmail, webinar, phone, 24/7 chat support (in-app)Phone, knowledge base, community forum, email and chat
Learn MoreRead Hubspot CRM ReviewRead Zendesk ReviewRead Pipedrive Review
(Video) vs Asana Review (in 2023) holds its own against its competitors thanks to its solid pricing and strong feature set. This is especially true compared to HubSpot, which has a substantially higher starting price than monday, especially considering HubSpot’s cost is for just two seats. We also love the fact that offers webinars to help you learn more about the platform.

Top Project Management Alternatives

Forbes Advisor rating Review 2023: Features, Pros & Cons (6) Review 2023: Features, Pros & Cons (7) Review 2023: Features, Pros & Cons (8) Review 2023: Features, Pros & Cons (9)

Forever free plan availableYesYesYesYes
Software integrationsYesYesYesYes
Paid plan starting price$24 per month, billed annually for three seats$5 per month, billed annually$10.99 per month, billed annually$5 per month, billed annually
SupportKnowledge base, 24/7 customer support, daily live webinarsKnowledge base, community, ticketCommunity forum, knowledge base, Academy, AI bot, ticketKnowledge base, ticket
monday Vs Vs Asana monday Vs ClickUp

Is Right for Your Business? is suitable for teams of all sizes and functions for a wide variety of industries. Whether you are a startup trying to gain traction or an established business with cross-functional tightly knit teams,’s visually appealing intuitive interface and customization capabilities will empower you and your teams to manage work efficiently.
Its features and integrations also enable you to integrate your existing workflows with smoothly.

Frequently Asked Questions (FAQs)

Is a CRM? enables teams to collaborate on various projects, including CRM. It has preexisting templates to start building your sales pipeline, marketing or contact management board quickly. The best part is that each element of a board is customizable.

Is good for small businesses? has an intuitive and easy-to-use interface, so your teams can start using it without any training or prior experience using collaboration or CRM tools. Tracking customer data and personalizing user experience is very easy in, which builds loyalty, improves sales and drives business growth.

(Video) vs Slack 2023 ❇️ Pros and Cons Review Comparison (Which One Is Better?)

Is free? has a free forever plan as well as paid plans for businesses of all sizes. The paid plans offer a 14-day free trial. The pricing for is per team, with the minimum team size being three users.

Does have a desktop app? has a Mac and Windows desktop app. To download it, just navigate to your app store. Additionally, if you’re an Enterprise user, you can use an MSI installer to auto-download the desktop version to multiple computers at once.

Is there anything better than

The best CRM software for your business depends on what your goals and needs are. However, in Forbes Advisor’s list of the best CRM software of 2023, Zoho CRM took first place with a rating of 4.6 out of 5 stars. We like it because of its sales workflows and pay-as-you-go pricing.

Does have Gantt charts?

When paying for the Standard plan or higher, you can access Gantt views to ensure you’re meeting your deadlines. This plan costs $10 per seat per month when billed annually, and you must purchase at least three seats.

Does have time tracking?

(Video) Top Alternatives 2023 | Analyst Reviews Competitors [3/3]

If you pay for the Pro version of, you can track and monitor the time you spend on each task. This costs $16 per seat per month when billed annually, and you must pay for at least three seats.


What are the main features of Monday com? ›

What are the top features of The top features of are: monitoring, managing and tracking of workloads. It allows for easy communication, collaboration, and data visualization. It does all of these by keeping features that are people-centric by design.

What is the advantage of using Monday com? › will work great for any company because it uses a visual approach to simplify processes, a methodology that applies to almost any project. It provides intuitive and customizable dashboards that make it easy to delegate tasks, track progress, and integrate multiple tools.

Is Monday Com Pro worth it? › Pro is an excellent option for larger teams or anyone that needs to manage complex workflows. It's far less limiting in terms of automation and integrations. The actions per month for automations and integrations jump to 25,000 each. Most organizations won't come anywhere near that number.

How long can you use Monday for free? ›

Our free trial is available for 14 days, and allows you to trial our Pro plan. Two whole weeks of goodness without spending a penny. When your free plan expires, you can decide whether you want to upgrade to a subscription — which we'd thoroughly recommend.

Is Monday good for personal use? ›

Yes! Our Individual Plan is for independent professionals looking to keep track of their tasks and work. If you are interested in using only the most essential features of, this is the plan for you!

What makes Monday com different? › is a visual platform, so that's what makes it such a simple and easy tool to use for any team or organization. Teams can be overwhelmed by dealing with multiple tasks and timelines. The platform dashboards allow anyone to navigate it easily. Despite its simplicity, the platform is just as powerful.

Why is Monday the best CRM? ›

Monday's CRM stands out with incredibly easy integrations and automations that you can build based on simple if-then statements without the need for any complicated coding. For example, you can use “When a task is overdue, notify the project manager” to ensure that nothing important slips between the cracks.

Is Monday com better than Excel? ›

Use automations to do the grunt work

The main difference between and Excel is automation. While Excel does provide an automation function, it's very limited compared to what can do. has thousands of automations for multiple templates and apps from marketing to sales.

What kind of companies use Monday com? ›

Users include manufacturers, software developers, and familiar brands such as Wix, Discovery and Pioneer Studios. Project management applications have found numerous applications across business types, industries, and project methodologies.

Can I use Monday com as a database? ›

But as long as there's a regular database structure, the system can take many forms. The project requests and approvals template, pictured above, is an example of a database. The information is organized in a way that makes it easy to retrieve, reference, and edit different file formats.

Is Monday com difficult to use? › has an intuitive and easy-to-use interface, so your teams can start using it without any training or prior experience using collaboration or CRM tools. Tracking customer data and personalizing user experience is very easy in, which builds loyalty, improves sales and drives business growth.

How many projects can I have on Monday com? ›

With, for example, you can manage unlimited projects, invite up to 200 team members, integrate over 40 of your favorite tools and apps, communicate in context, and track everything from a single place.

Can you work offline on Monday com? ›

Offline mode allows you to make changes to your boards and check notifications and updates without an internet connection any time anywhere! It will allow you to work seamlessly regardless of your cell reception or wifi, meaning that you can access your data no matter where you are!

Can I cancel Monday com at any time? ›

You can cancel your account at any time during your paid subscription. Trial users don't need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don't upgrade, your account will be closed.

What happens when Monday free trial ends? ›

As long as you don't upgrade, your account will be automatically closed when your free trial ends. You can continue to use your account until the end of the trial.

Is there a storage limit on Monday com? ›

500MB is the maximum file size in each item. If you're finding that files you'd like to upload are bigger than that, you can create a zip file and upload that instead or upload from Google Drive, Dropbox, Box, or OneDrive.

Why is Monday not good? ›

For many people, Monday means a loss of freedom, a messed-up body rhythm and a return to an unhappy work situation. As far as days of the week go, Monday arguably has the fewest fans. Multiple studies suggest that people's moods are typically at their lowest on Mondays.

What is the best thing about Monday? ›

Monday is a great day to really throw yourself into your tasks, and get ahead of yourself for the week. Tick loads of boxes on a Monday, and your future self will be most grateful. Plus, it means by Friday, you can take it easy enough, as you won't be overwhelmed.

Does Monday work with social media? ›'s Work OS makes it easy to automate social media publishing. Not only can you integrate with LinkedIn directly, but you can also integrate with Facebook Pages, Instagram, and Twitter through Zapier.

How do I get the best out of Monday com? ›

We'll show you how to use and explain how to get the most out of this project management software.
For that, you'll need a board.
  1. Creating Your First Board. ...
  2. Choose What You'd Like to Manage. ...
  3. Enter Your Current Projects. ...
  4. Creating Your First Groups. ...
  5. Setting Up Another Board.
Jan 18, 2023

What is the number 1 CRM in the world? ›

Align customer needs and grow your business with Salesforce Customer 360, the world's #1 CRM.

Is there a Microsoft equivalent to Monday? ›

Microsoft Planner and are two of the best tools for project management and collaboration. They are beneficial and provide collaboration features for virtual teamwork.

Can you copy from Excel to Monday com? ›

Import your data from Excel

In Just a few steps, you can transform all of the data from your Excel spreadsheet into a board! Check out this video or keep reading for a step-by-step guide: Note: If your Excel spreadsheet has multiple tabs, only the first tab will import.

Is Monday com good for marketing? ›

Overall Value. Monday is our best pick for email marketing campaign management because of its various templates, helpful features that organize workflows, and automation that ensures a seamless experience for the creation of email marketing campaigns.

Why is it called Monday com? ›

The renaming was part of what Monday's CEO says was a bigger effort to grow up the business. “Changing the name was a big part of a maturity phase,” Mann says. “We chose Monday as the first day of the week, not Sunday (the first day of the workweek in Israel), because we understand who our audience is.

Who is behind Monday com? ›

Our co-founders, Roy Mann and Eran Zinman, experienced firsthand the challenges that come with quickly scaling organizations. They decided to build a solution, together with their team, that people actually love to use - and so was born!

Is Monday com an agile tool? ›

The Work OS has all the Agile tools you need to manage your team and engage your stakeholders effectively. Its intuitive interface allows you to get straight to work, building a flexible, fully customizable project workflow that enables you to respond effectively to change. Let be your North star.

Can Monday integrate with Gmail? ›

Are you looking to connect your inbox with your account? With the Gmail Integration, you can transform emails into action items, automatically align everyone on your team, and stay seamlessly connected.

What programming language is Monday com? ›

The monday apps framework is not oriented towards a specific programming language. However our Software Development Kit (SDK) is written in Javascript and can only be used in apps that use this language (either client-side web apps or server-side NodeJS apps).

Why is Monday considered the worst day of the week? ›

Guinness World Records has finally given its nod to a perception that is prevalent among working class by acknowledging 'Monday blues' as a relevant feeling for them. The term is believed to be a repository of negative emotions that people get at the beginning of the week while going to their workplace.

Why do people complain about Mondays? ›

The most common reason for hating Monday is that it follows two days of freedom and fun. For most, however, that's sheer fantasy. Whether single or have family responsibilities, the weekend is chore time – cleaning, shopping, fixing and buying.

How secure is Monday? › encrypts all data both in transit and at rest: Traffic is encrypted using TLS 1.3 with a modern cipher suite, supporting TLS 1.2 at minimum. User data is encrypted at rest across our infrastructure using AES-256 or better. Credentials are hashed and salted using a modern hash function.


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