Medical records and imaging request (2023)

The protection and privacy of your health information is a top priority for Mayo Clinic. At times you may need to access or obtain your medical records for personal needs, continuation of care or for other reasons. You can access the contents of your medical records online through Patient Online Services or request a copy through the Release of Information staff.

Patient Online Services

Electronic access to your health information is easy through Mayo Clinic Patient Online Services. You or someone you designate can access your electronic medical records from a computer or mobile phone from MayoClinic.org or the Mayo Clinic mobile app. Look up lab results, clinic notes, medical imaging results and more in an easy-to-navigate format.

You can create an online account through Mayo Clinic Patient Online Services to access your electronic medical records.

  1. Go to www.MayoClinic.org.
  2. Click "Log in to Patient Account" in the upper right corner and request a new account.
  3. Complete the one-time account creation process online.

Creating your own account gives you 24/7 access to a select set of medical records. These records include lab results, radiology reports, clinical notes, a medication list, an allergy list, vaccinations and your upcoming appointment schedule. You may save or print your own copies of this information whenever you choose at no cost. You also can find:

  • Instructions on how to request changes to your medical record
  • An authorization to disclose information to friends and family
  • An authorization to release protected health information to a third party
  • The form to revoke authorizations previously submitted
  • Billing information

Patient Online Services also allows you to upload, download and share documents, request records, and attach documents to messages for your care team.

Release of information

If you are unable to find the information you need, you can request records from your Patient Online Services account or you may contact Mayo Clinic Release of Information through one of the methods below.

Phone: 507-284-4594

Fax: 507-284-0161

Email: MAYOHIMSROI@mayo.edu

Mail:

  • Health Information Management Services
  • Release of Information
    Mayo Clinic
    200 First St. SW
    Rochester, MN 55905

To request records to be sent to someone other than yourself, complete the Authorization to Release Protected Health Information to a Third Party and send it to Mayo Clinic Release of Information. The authorization is available in Arabic, Somali, Hmong and Spanish translations.

If you have non-Mayo Clinic medical records to send for an upcoming appointment, please do not send them to the Mayo Clinic Release of Information team. They may be sent directly to your Mayo Clinic care team by attaching records to a message within Patient Online Services or as instructed by your care team.

If you have questions about the release of records, contact Mayo Clinic Release of Information at 507-284-4594 during business hours:

  • Arizona: 8 a.m. to 5 p.m. Mountain time, Monday through Friday
  • Florida: 8 a.m. to 5 p.m. Eastern time, Monday through Friday
  • Minnesota and Wisconsin: 8 a.m. to 5 p.m. Central time, Monday through Friday

Requesting a change to your medical records

If you believe that a change needs to be made to your medical records, follow the instructions within the Medical Record Information Amendment Request. Submit a request using one of the methods below. If you have questions about the process for requesting a change to your medical records, call 507-538-7700 and select option 1.

Fax: 507-422-0970

Email: HIMSAMENDMENTREQ@mayo.edu

Mail:

  • Health Information Management Services
  • Attn: Amendment Request Specialist
    Mayo Clinic
    Campus Support Center
    4500 San Pablo Road
    Jacksonville, FL 32224

Frequently asked questions

Can I view or get copies of my medical records?

You can access your medical records online within Patient Online Services. You also can submit a request to have them sent to you. To access the electronic medical records for your child or someone for whom you are the legal representative, you can request a proxy access account.

How do I obtain copies of my medical images?

You can request your images through Patient Online Services or by submitting a written request to Release of Information. We can provide a link by email to a cloud-based service that allows you full control to download, share and access digital copies of your medical imaging. We can send a copy of images on an encrypted CD by U.S. mail free of charge or by FedEx for a $45 flat fee and delivery within two business days.

Is there a charge to get my medical records?

There is no charge for you to receive your own medical records. However, at times Mayo Clinic may charge reasonable, cost-based fees to cover the expense of providing copies as allowed by law.

Who can access my health information or authorize the release of my medical records?

A patient's medical records can only be accessed or released with proper authorization from the patient or the patient's legal representative. Records may be released if the person signing on behalf of the patient has provided the necessary legal documentation stating that they are authorized to request and receive the patient's medical records.

How long does it take to receive the medical records I requested?

Requests are typically processed within two weeks of receipt. Although we do our best to meet this turnaround time, there may be delays in processing. Federal privacy rules (Health Insurance Portability and Accountability Act, or HIPAA) allow for up to 30 days to respond to requests for medical records.

How do I have records sent to Mayo Clinic from an outside facility?

You may contact your current health care provider to have medical records sent to Mayo Clinic. Contact your Mayo Clinic care team to identify what types of records are needed, to whom they should be sent and whether the records can be accessed through a health information exchange (HIE).

How do I verify my medical records were received by Mayo Clinic?

You may contact your Mayo Clinic care team to verify that it has received your medical records.

What are the medical records office hours?

<;p>If you have questions about the release of records, contact Mayo Clinic Release of Information at 507-284-4594 during business hours.

How can I request my billing information?

You can view or request your billing information within your Patient Online Services account. For additional resources related to billing, refer to the bill and payment resources on MayoClinic.org.

How do I notify Mayo Clinic that a family member has passed away?

To notify Mayo Clinic of a family member's death, please send an email to PATRECUPDREQ@mayo.edu. Include the following information:

  • Patient's first, middle and last name.
  • Patient's date of birth.
  • Patient's Medical Record Number (MRN), if known.
  • Patient's date of death.
  • First and last name of the person providing information.
  • Relationship to the patient.
  • Contact phone number.

How do I notify Mayo Clinic of an adoption?

To notify Mayo Clinic of an adoption, please provide a copy of one of the following required legal documents:

  • Adoption Decree/Decree of Adoption.
  • Order on Petition for Adoption.
  • Finding and Order for Judgement and Decree of Adoption.

The following documentation is not acceptable:

  • A birth certificate.
  • Certificate/Application of Adoption.
  • Notice of case filing.
  • A document signed by the Clerk of Court.
  • Petition for Adoption.
  • Termination of Parental Rights.
  • Custody.
  • Guardianship.

You may provide the required document in one of two ways:

  • Adoptive parents can provide a copy of the required legal document in its entirety to the Registration desk and ask that a copy be emailed to the HIMS Data Integrity Team.
  • Adoptive parents can email a copy of the required legal document in its entirety to PATRECUPDREQ@mayo.edu or send via mail to the following address:

    • Mayo Clinic
    • Health Information Management Services
      Attn: HIMS Data Integrity
      Campus Support Center
      4500 San Pablo Road
      Jacksonville, FL 32224
;p>
  • Jan. 11, 2023
  • ART-20542119

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